Responsive Customer Support
ExaGrid takes pride in its world-class in-house Customer Support
ExaGrid believes in offering customer support that is knowledgeable, courteous and proactive. All ExaGrid support staff are in-house ExaGrid employees. The ExaGrid Disk-based Backup system is a turnkey solution with all components being supported by ExaGrid. As such, you only deal with one vendor – ExaGrid. The ExaGrid system is designed and manufactured for maximum uptime with redundant, hot-swappable components.
ExaGrid offers the following as a part of its standard maintenance and support:
- Both phone and email support
- All point and full version software releases
- ExaGrid review of alert emails so that ExaGrid can proactively analyze alerts before a support call -- 90% of customers include ExaGrid on email alerts
- Remote configuration -- the ExaGrid system can be remotely configured by support staff via a web-based session, if desired
- Remote monitoring and reconciliation where ExaGrid monitors and proactively intervenes
- Hardware is redundant, hot swappable and field replace-able with next business day air shipment of all replacements components
Read below to see what customers are saying about ExaGrid's best-in-class customer support.
Customer Praise for the ExaGrid Support Team
WHITE PAPER
Eight Considerations for Evaluating Disk-Based Backup Solutions
CUSTOMER QUOTES
ExaGrid's support team is very knowledgeable and helpful. The installation went very smoothly.
Edward Lee, IT Specialist
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