Industry Leading Customer Support

ExaGrid has listened to its customers and their frustration regarding typical industry tech support practices. With this input, ExaGrid created an innovative approach to customer support. Find out why 98% of ExaGrid’s customers are on our yearly maintenance and support program.

ExaGrid provides:

  • Assigned level 2 technical support engineers to every customer, which ensures that you work with the same level 2 tech the vast majority of the time. In addition, there are no level 1 techs that take you through the basics.  You work directly with a highly trained, senior level 2 technician.
  • Each level 2 tech is an expert on two to three backup applications versus the traditional approach where every tech is a generalist trying to support over 20 backup applications. This ensures that ExaGrid techs have depth of knowledge with a few backup applications in order to best support you. ExaGrid assigns a level 2 tech to your account that knows your backup application.
  • ExaGrid has tech support centers in North America, Europe, and Asia Pacific staffed with tech support engineers who speak many local languages.
  • Over 90% of ExaGrid customers automatically send their alerts and alarms to ExaGrid’s health reporting system. ExaGrid often sees and identifies potential issues before the customer does and proactively reaches out.
  • ExaGrid has spares depots around the world and, if any component fails, will ship a replacement via next business day air. Customers can replace all components themselves as the appliances have redundant arrays with a spare drive and redundant power supplies. If components fail, the systems keep running and customers can replace the failed component in a live running production system.
  • Customers perform their own install with phone support from ExaGrid. Customers rack the appliances and then work with ExaGrid via phone. A typical installation takes between 30 minutes and 3 hours, depending on the environment. Due to this ease of installation mode, ExaGrid does not charge for installation. This saves valuable budget dollars for IT organizations.
  • ExaGrid charges a percent of the price paid for the appliances, unlike most vendors who charge a percentage of list price regardless of what was actually paid for the appliances.
  • ExaGrid’s yearly maintenance includes all options; there are no hidden costs – now or in the future. Most vendors charge separately for many of these options. ExaGrid maintenance and support includes:
    • Free installation assistance
    • Assigned level 2 support technician knowledgeable in your backup application
    • Email and phone support
    • Next business day air replacement of any failed component
    • No charge for failed hardware components
    • Health reporting and proactive notification
    • No charge for point releases
    • No charge for full version software releases (feature releases)
    • Evergreen model of supporting all appliances at standard maintenance and support rates, regardless of their life.

We encourage you to read what customers are saying about ExaGrid’s industry-leading customer support.

ABC Companies Opts for ExaGrid over Data Domain for Price, Manageability, and Features

Case Study: ABC Companies Download this Customer Case Study Now.

One of the things that has impressed me the most about ExaGrid is the support.  It’s not often that we work with a vendor with such a proactive support program.

Matt Horn, Senior Network Administrator

Admiration Foods Implements ExaGrid for Better Backups

Case Study: Admiration Foods Download this Customer Case Study Now.

We’ve had a wonderful experience with ExaGrid’s customer support team.  Support is easy to reach and extremely knowledgeable.  One of the things I’ve been impressed with is their understanding of Veeam.  They know it inside and out.  When I call into ExaGrid support and have a question regarding Veeam, they don’t pass me off.  They really have a deep knowledge of the total backup environment.

Deven Shah, Vice President of Information Technology

Aeroflex Unburdens Itself from Disk Sprawl with ExaGrid

Case Study: Aeroflex Download this Customer Case Study Now.

We’ve had a great experience with ExaGrid’s customer support team. They’ve been extremely responsive, and they really know the system inside and out.

Ed Wrona, Enterprise Infrastructure Manager

American Standard's Backups Improve by Using ExaGrid's Disk Backup with Data Deduplication

Case Study: American Standard Brands Download this Customer Case Study Now.

We have had a terrific relationship with our ExaGrid customer support engineer. He’s extremely knowledgeable and he’s always checking to ensure that the system is working correctly.

Steve Pudimott, Manager of IT Services

Ameris Bank Chooses ExaGrid over Data Domain for Seamless Integration with Veeam

Case Study: Ameris Bank Download this Customer Case Study Now.

We really love ExaGrid’s customer support model.  We have had the same engineer assigned to us since day one, and he knows us and knows our environment, so he’s able to provide assistance above and beyond just answering simple questions.

Shan Venable, Systems Architect

ExaGrid Helps ASGCO Alleviate Backup Pain

Case Study: ASGCO Download this Customer Case Study Now.

The fact that we have a dedicated customer support engineer is wonderful. He’s familiar with us and our environment and is always available to answer our questions.

Daniel W. Keuler, IT Manager

Balfour Beatty Infrastructure, Inc. Strengthens Backup Infrastructure with ExaGrid

Case Study: Balfour Beatty Infrastructure Download this Customer Case Study Now.

We’ve had a great experience with ExaGrid’s customer support staff. Our support engineer is always available to answer questions and he really knows his way around the system. If we have an issue, we simply give him a call and set up a WebEx session, and he helps us work through it.

Cliff Williams, Manager of Infrastructure and Security

Barneys NY Reduces Backup Window by 65% with ExaGrid

Case Study: Barneys New York Download this Customer Case Study Now.

We’ve had a great experience with ExaGrid’s support organization. I like the fact that we have a permanent technical support engineer dedicated to our account. We’ve developed a relationship, and it’s nice to be able to contact the same individual each time I have a question. Our support engineer knows our system, and he can jump in and resolve any issues we have quickly.

Michael Costa, Systems Administrator

BayHealth Medical Center Increases Retention, Improves Disaster Recovery with ExaGrid

Case Study: Bayhealth Medical Center Download this Customer Case Study Now.

We've been impressed with ExaGrid's customer support team. We have found them knowledgeable and responsive each and every time we call.

Kevin Seiwell, Network Engineer

Law Firm Speeds Backups and Cuts Backup Window by Two-Thirds with ExaGrid

Case Study: Berger Schatz Download this Customer Case Study Now.

Setting up the system was easy. Our support engineer handled most of it, even the Backup Exec integration. ExaGrid support has been exceptional. We’ve had the same support engineer since day one; he really knows his stuff and is extremely proactive.

Michael Sauriol, Director of Information Services

Bethune-Cookman University Eliminates Tape, Gains Faster Backups with ExaGrid

Case Study: Bethune-Cookman University Download this Customer Case Study Now.

We’ve been extremely pleased with the high level of support we receive from our ExaGrid engineer. He really knows his way around the system and he is very, very responsive when we call in. It’s enterprise-level customer support.

Hussam Reziqa, Network Administrator

BI Incorporated Monitors Faster Backups and Restores with ExaGrid

Case Study: BI Incorporated: Behavioral Interventions Download this Customer Case Study Now.

ExaGrid's customer support team always goes the extra mile for us. When we first installed our system, we were the first customer to use the ExaGrid along with Solaris. The ExaGrid team wrote patches specifically for us to fix some issues we were having, and we were extremely impressed at their responsiveness and depth of knowledge.

Jeff Voss, UNIX Systems Administrator

Bollinger Avoids Forklift Upgrade, Replaces Data Domain  with ExaGrid

Case Study: Bollinger Insurance Download this Customer Case Study Now.

The engineer dedicated to our account is senior-level, so he’s knowledgeable and can immediately answer any question we have.

Tom Godon, Assistant VP and Network Engineer

Bridgestone Chooses ExaGrid and Veeam for Virtualized Backups; Realizes 30% Reduction in Backup Window

Case Study: Bridgestone Americas Tire Operations (BATO) Download this Customer Case Study Now.

My support engineer has been an outstanding help. He checks in regularly to see if the backups are working well, and to assist with firmware upgrades. He’s followed up daily when we have had to work through issues, and he has been an extreme help in getting our backups to where they need to be.

Corey Johnson, Technology Analyst

CFI Medical Solutions Selects ExaGrid Based on Reputation of ‘Absolutely Excellent’ Customer Support

Case Study: CFI Medical Solutions Download this Customer Case Study Now.

Our ExaGrid engineer knows us and knows our environment. I just can’t say enough about how valuable that is to us. We now base all of our support contracts with other vendors on the level of support that we receive from ExaGrid. It should be an industry standard.

Anthony Vaughn, Systems Administrator

ChildFund Saves 'Significant' Storage Thanks to ExaGrid's Data Deduplication

Case Study: ChildFund International Download this Customer Case Study Now.

Working with ExaGrid support is like going to see a family physician. When you call into some other vendors, it’s like going to a walk-in clinic where you see a different doctor each time. With ExaGrid, the support engineers get to know your history like your doctor knows your chart.

Nate Layne, Network Administrator

City of Holly Hill, Florida Relies on ExaGrid System for Fastest, Pain-Free Backups

Case Study: City of Holly Hill Download this Customer Case Study Now.

Our support engineer is extremely responsive and proactive.  He’s constantly checking out the system to make sure things are running correctly, and he’s always available to answer any question I have.

Scott Gutauckis, IT Manager

Non-Profit Leverages the Power of ExaGrid and Veeam for Fastest Possible Restores and Recoveries

Case Study: Claddagh Commission Download this Customer Case Study Now.

I feel as though – as a company – ExaGrid cares about my backups.  The level of support I receive is far above any other experience I’ve had from a technology vendor.

Gabriel Fischer, LAMP Developer

Community Credit Union Shortens Backup Window, Increases Retention with ExaGrid

Case Study: Community Credit Union Download this Customer Case Study Now.

I like the fact that we have a dedicated support person. Our support engineer knows us and she’s familiar with our installation. She’s experienced and she’s always available to us if we have a question or issue. It saves a lot of time.

Linda Ryan, Systems Administrator

ExaGrid Helps Concur to Keep Pace with Backup Demands and Data Growth

Case Study: Concur Download this Customer Case Study Now.

With ExaGrid, support is second to none.  We do business with many technology companies, and their support can’t compare to what we get from ExaGrid.  They go above and beyond to make sure we’re happy.

Sean Graver, Storage Architect

Connecticut Transit Drives Better Backups with ExaGrid

Case Study: Connecticut Transit Download this Customer Case Study Now.

ExaGrid's customer support staff is terrific. They have a wide range of expertise in the backup arena and have been both proactive in helping us with our implementation and responsive to our requests for assistance.

Rich Paterson, Director of Information Services

Conwy & Denbighshire Trust Cures Backup Issues with ExaGrid

Case Study: Conwy & Denbighshire NHS Trust Download this Customer Case Study Now.

ExaGrid's customer support is extremely responsive and knowledgeable. We've been extremely pleased with ExaGrid's high level of support and the system as a whole has greatly improved our backup capabilities and streamlined our operations.

Andy Stott, IT Systems Manager

Dynamic Aviation Finds Tape Backups Just Won’t Fly Anymore

Case Study: Dynamic Aviation Download this Customer Case Study Now.

The installation and start-up process was totally painless. ExaGrid’s support team is extremely knowledgeable and conscientious.

Andrew Powell, IT Manager

Dynamic Marketing Streamlines Backups with ExaGrid

Case Study: Dynamic Marketing Download this Customer Case Study Now.

The phone support is incredible. Our support engineer helped us every step of the way during the installation, and he’s continued to be a valuable resource for us.

Alan Joskowicz, Information Technology Manager

Largest Parking Company in Norway – EuroPark – Chooses ExaGrid for System Scalability

Case Study: EuroPark Download this Customer Case Study Now.

I have found ExaGrid’s customer support team to be very proactive. They contact me by phone or email to ensure that we have the most up-to-date versions running so that everything is fully optimised.

Kenneth Hanssen, IT Manager

ExaGrid is Backup Solution of Choice for Foley, Inc.

Case Study: Foley, Inc. Download this Customer Case Study Now.

We really like ExaGrid’s approach to support.  Oftentimes, we find that products run well out of the box, but support doesn’t live up to our expectations.  We’ve had an excellent experience with ExaGrid’s support.  Our support engineer is responsive and knows his way around the system.

Dave Cracchiolo, Network Administrator

FONA International Chooses ExaGrid for Backup of VMs

Case Study: FONA International Download this Customer Case Study Now.

ExaGrid’s customer support team has been terrific. We have our own dedicated support representative who responds quickly to any question or issue we have.

Jeff Zerwer, IT Manager

FORMA Therapeutics Chooses ExaGrid over the Competition for Fastest Possible Backups

Case Study: FORMA Therapeutics Download this Customer Case Study Now.

ExaGrid’s customer support has been fantastic. If you’re having a backup issue, the last thing you need to do is send an email a message and wonder if it’s going to be read or sit in a queue to wait to talk with someone.  Our support engineer is knowledgeable and easy to reach.  I know if I’m having any sort of issue, I can call into ExaGrid and get an experienced engineer on the phone right away.

Paul Kelly, Director of IT

Furman University Streamlines Backups and Disaster Recovery with ExaGrid

Case Study: Furman University Download this Customer Case Study Now.

Having a dedicated engineer is so nice.  We had a disk go bad when I was out of town, and I immediately received an alert message from the ExaGrid system and then our engineer called me a short time later to let me know that a replacement was on its way.  The disk arrived the next day, and a colleague was able to easily replace it.  It was all taken care of by the time I got back.

Russell Ensley, Systems Administrator

Georgia Crown Distributing Doubles Data but Cuts Backup Times by 65% with ExaGrid System

Case Study: Georgia Crown Distributing Download this Customer Case Study Now.

ExaGrid’s customer support is fantastic. The fact that our support engineer is an experienced, in-house employee and easy to reach is a BIG plus.

David Brown, Systems Analyst

Georgia’s Own Well Positioned to Handle Future Data Growth with ExaGrid Disk-Based Backup

Case Study: Georgia’s Own Credit Union Download this Customer Case Study Now.

We’ve had a great experience with ExaGrid’s customer support team. They’re simply top-notch and are easy to reach, helpful, and knowledgeable.

Kevan Williamson, Assistant VP of Information Systems

ExaGrid System was the “Right Choice” for  Glens Falls Hospital

Case Study: Glens Falls Hospital Download this Customer Case Study Now.

Customer support has been fabulous.  I love having an assigned support engineer who knows me and knows our installation.

Jim Goodwin, Technical Specialist

Harrison Clinical Cuts Backup Times in Half and Increases Backup Retention with ExaGrid

Case Study: Harrison Clinical GmbH Download this Customer Case Study Now.

Our experience with the customer support team has been great. ExaGrid monitors the health of our system remotely.  Our assigned support contact calls us when a problem occurs, when there are lock file alerts, or some other problem.  ExaGrid Support is easy to work with.

Thomas Hain, Systems Administrator

Highland Capital Partners Invests in ExaGrid’s Disk Backup  with Data Deduplication

Case Study: Highland Capital Partners Download this Customer Case Study Now.

Usually my phone rings before I even see there’s an issue. My ExaGrid support engineer lets me know we’ve got a problem, and he’s well ahead of it. He’s done upgrades in the middle of the day with no issues, not affecting the backup window at all, and I very rarely even get involved. He logs into the system, makes the necessary upgrade, and moves on.

Rob Bemis, Vice President of Global Infrastructure

Hitachi Consulting Improves Backup Capabilities with ExaGrid

Case Study: Hitachi Consulting Download this Customer Case Study Now.

ExaGrid's customer support has been stellar. In fact, it's been among the best support I've had from any vendor I've worked with and I would put them up against any other support organization in the industry. They are smart, tenacious and reliable and we know we can count on them to help us make the most of our ExaGrid system.

Bradford Leonard, Network Engineer

Hologic Upgrades to ExaGrid and Veeam for Reliable and Scalable Backup Storage

Case Study: Hologic Download this Customer Case Study Now.

Most of the time when you're doing a POC with a vendor, you get the vendor's undivided attention. But once you buy the product, support starts to slack off a little bit. With ExaGrid, since day one, our assigned support engineer has been very responsive and highly knowledgeable.

Mike Le, System Administrator II

School District Installs ExaGrid, Easily Scales System to Accommodate Data Growth

Case Study: Jeffco Public Schools Download this Customer Case Study Now.

The support we get from ExaGrid is fantastic.  It’s almost a concierge sort of experience, and we don’t get that from many vendors.

David Small, Storage Engineer

Jordan’s Furniture Chooses Veeam and ExaGrid over EMC for Faster, More Efficient Backups and Recoveries

Case Study: Jordan’s Furniture Download this Customer Case Study Now.

Companies often tout superior support, but you really don't know what you're getting until you need an answer on something. Our ExaGrid support engineer has been terrific from the start and has delivered a consistently high level of service to us.

Ethan Peterson, Network Engineer

Keene State College Chooses ExaGrid as Cornerstone of  Backup Strategy

Case Study: Keene State College Download this Customer Case Study Now.

The system itself is rock-solid.  We haven’t had to call into support that often but when we have, the response has been immediate.  Our support engineer is always available and is experienced enough to answer any question we have.

Kevin Forrest, Systems Administrator

Leith Management Cuts Backup Times in Half with ExaGrid

Case Study: Leith Management Download this Customer Case Study Now.

I worked with ExaGrid’s support staff to set the system up, and it was extremely quick and easy to do.  Customer support has been terrific.  Every time I have a question or an issue, they’re easy to reach and knowledgeable.

Gene Barden, Senior Network and Systems Specialist

Hospital Uses ExaGrid to Shorten Backup Window, Speed Restores

Case Study: Licking Memorial Download this Customer Case Study Now.

We’ve been very impressed with ExaGrid’s customer support.  Our support engineer is always on top of things.  If there’s an issue to resolve, he can jump onto our system in seconds and check things over on the spot.

John Bowyer, Senior System Analyst

Lifetime Assistance Installs ExaGrid for Fastest Possible Backups

Case Study: Lifetime Assistance Download this Customer Case Study Now.

I’ve been very pleased with the customer support I’ve received.  Anytime I have a question or need information, our engineer sets up a remote session and helps me out.  He’s very accessible.

Abbey Simmons, Coordinator of IT

University Avoids Forklift Upgrade by Installing Scalable ExaGrid System

Case Study: Lynn University Download this Customer Case Study Now.

[Our customer support engineer] has been great to work with and is very responsive.  I recently worked with her on decreasing the landing space on the ExaGrid system in our colocation center, and she responded right away and was extremely knowledgeable and helpful.

Delroy Honeyghan, Network Administrator

Maine State Legislature Installs ExaGrid System

Case Study: Maine State Legislature Download this Customer Case Study Now.

We’ve had a fantastic experience with ExaGrid’s customer support. Our support engineer is experienced, and he’s familiar with our environment and with us. He’s taken the time to work through some issues we had initially, and things have been running smoothly ever since.

Scott Lewis, Network Administrator

Massachusetts Division of Health Care Finance and Policy Speeds Backups and Restores with Cost-effective ExaGrid System

Case Study: Massachusetts Division of Health Care Finance and Policy Download this Customer Case Study Now.

One of the things we were very impressed with was how easy the ExaGrid system was to install. We simply pulled it out of the box, put it in the rack, turned it on, connected the network cables and it was up and running. ExaGrid's customer support engineer stepped us through the rest of the way and helped us optimize the system for our environment. The support we have received from ExaGrid has been fantastic.

Paul Lantieri, Network Operations Manager

MemorialCare Heals Backup Problems with ExaGrid

Case Study: MemorialCare Medical Centers Download this Customer Case Study Now.

We've been working closely with ExaGrid's support team to streamline our backup processes even further. We have a technician assigned to our account that is always accessible, familiar with our environment and is extremely knowledgeable about backups. It's nice to be able to leverage that expertise. We're looking forward to deploying ExaGrid as an enterprise backup system for all of our campuses.

Jorge Cepeda, Network Engineer

Miami Marlins Increases Data Fourfold Yet Reduces Backup Window by 50% with ExaGrid

Case Study: Miami Marlins Download this Customer Case Study Now.

ExaGrid’s customer support has simply been ‘grade A.'  Our support engineer is easy to reach, and he knows the system inside and out.  We have a great deal of comfort with the ExaGrid system because it’s backed by true engineers who are just a phone call away.

Ozzy Macias, Manager of Information Technology

ExaGrid Wins the Case for Disk-based Backup at Mintz Levin

Case Study: Mintz, Levin, Cohn, Ferris, Glovsky and Popeo Download this Customer Case Study Now.

ExaGrid has been very proactive in monitoring our system and they assist us with any sort of backup-related issue we have. We didn't get that same level of comfort from any of the other vendors. With ExaGrid, we got the feeling that they would be with us the whole time, and they have held true to that commitment.

Paul Kohan, IS Manager, Systems Group

Mokena School District 159 Prepares for Data Growth, Chooses ExaGrid’s Purpose-Built Appliance for Backup and Data Dedupe

Case Study: Mokena School District 159 Download this Customer Case Study Now.

Dealing with ExaGrid’s customer support staff has probably been one of the best experiences I’ve had to date with any company.

Steve Hastings, Director of Technology

Morton Plant Mease Primary Care Chooses ExaGrid System to Alleviate the Pain of Long Backups and Restores

Case Study: Morton Plant Mease Download this Customer Case Study Now.

The ExaGrid support engineer assigned to our account was extremely helpful in getting the system up and running, and he also spent a lot of time showing me how to build the first couple of backup jobs.  Once I was familiar with the system, I found it easy to build the remaining jobs.  Since the installation, I’ve forged a great relationship with our support engineer.  He’s extremely proactive and easy to get in touch with if I have a question or issue.  He also monitors our system and if anything is amiss, he gets ahold of me and we look at it together.

Gary Lyons, Manager of Information Systems

Moto Speeds up Backups with ExaGrid

Case Study: Moto Hospitality Download this Customer Case Study Now.

ExaGrid's customer support has been brilliant. They have a high level of understanding of our environment and of their own product. It's been pleasure to work with them.

Simon Austin, Systems Architect

ExaGrid and New Balance Focus on Top Performing Disk-Based Backup

Case Study: New Balance Download this Customer Case Study Now.

With ExaGrid support, everything is easy and straightforward. They carry a bit of responsibility along with me. I always have someone to reach out to who has knowledge of the product as well as our environment, making my job that much easier.

Henry Li, Server Support Analyst

ExaGrid Selected by New England Law | Boston for Price and Scalability

Case Study: New England Law | Boston Download this Customer Case Study Now.

I like that we have an assigned support engineer who knows the product inside and out. With many other vendors, you call in and roll the dice, and oftentimes, you get someone who’s been there a week and doesn’t know anything about the product. That hasn’t been our experience with ExaGrid. The technical support we’ve received has been incredible.

Derek Lofstrom, Senior Network Engineer

Manufacturer Modernizes Backups, Improves Retention and Backup Times with ExaGrid

Case Study: NGK-Locke Polymer Download this Customer Case Study Now.

The customer support staff is easy to reach and always willing and able to help answer any question I have.

Bill Bunch, IT Specialist

North Carolina Electric Membership Corporation Powers Backup Processes with ExaGrid

Case Study: North Carolina Electric Membership Corporation Download this Customer Case Study Now.

We have had an unbelievable experience with ExaGrid's customer support. Our support engineer is extremely knowledgeable and proactive and he's always willing to go the extra mile. Even when we call off-hours, he's always available.

Jonathan Bell, Systems Administrator

Pokémon Relies on ExaGrid to Accelerate Backups and Optimize RPO

Case Study: Pokémon Download this Customer Case Study Now.

I've turned nearly all administrative and maintenance tasks for our colocated ExaGrid over to our customer support engineer and he just runs with it. I don't have to stand over his shoulder and babysit – he just connects into the system and handles anything that comes up.

Joshua Sasser, Systems Administrator

Polk Audio Chooses ExaGrid over Data Domain for Faster Backups and Restores

Case Study: Polk Audio Download this Customer Case Study Now.

Our ExaGrid support engineer is extremely proactive, knowledgeable, and helpful. It’s nice to deal consistently with one engineer because I feel he knows our environment, so he can give us guidance on how to best manage and fine tune our system.

Melanie Szvitich, Director of IT & Direct Sales Ops

The Remedy for Backup and DR Woes at the Royal College of Physicians and Surgeons of Canada

Case Study: Royal College of Physicians and Surgeons of Canada Download this Customer Case Study Now.

The ExaGrid support staff is simply phenomenal. We haven't had many technical issues with the ExaGrid but the few times we have, the staff was always very responsive and knowledgeable, working relentlessly until a solution was achieved.

Christian Monette, Senior Network and Security Administrator

Savers Saves Time and Money with ExaGrid

Case Study: Savers Download this Customer Case Study Now.

We've been very impressed with ExaGrid's simplicity. We have a fairly lean IT staff here and don't have a whole lot of extra time to take care of high maintenance devices. The ExaGrid was very easy to set up and it's easy to administer.

Charles Blair, Senior Systems Administrator

Underwriter Ensures More Efficient Backups with ExaGrid

Case Study: Schinnerer Download this Customer Case Study Now.

ExaGrid’s customer support engineer is very proactive. He periodically connects into the system via WebEx to check things out, update the firmware, and ensure that things are running smoothly.

Michael Horan, Systems Engineer

Service Partners Slashes DR Time by over 75% with ExaGrid

Case Study: Service Partners Download this Customer Case Study Now.

ExaGrid’s customer support staff has been wonderful.  They’re easy reach and are extremely knowledgeable about the product.

Chris Chapin, Systems Administrator

SpaFinder Relaxes with Faster, More Reliable Restores  from ExaGrid

Case Study: SpaFinder Download this Customer Case Study Now.

ExaGrid’s customer support has been great...our support engineer is right there ready to answer any question I have via email or phone.  He’s very responsive.

Vincent Monaco, Manager of Systems and Networking

State College of Florida Virtualizes Infrastructure, Turns to ExaGrid to Shorten Backup Window

Case Study: State College of Florida Download this Customer Case Study Now.

Our engineer has gone out of his way to work with me to streamline our backup jobs to ensure we are getting the most out of the system. I really can’t say enough good things about ExaGrid support.

Jackie Hemmerich, Network Administrator

ExaGrid Earns High Marks at SUNY Cortland

Case Study: SUNY Cortland Download this Customer Case Study Now.

When we had a drive fail, it was as easy as a replacement being delivered to my desk.  I simply swapped the faulty drive with the new one and shipped the faulty one back to ExaGrid with no interruption in our backups.

Jim Durr, Systems Administrator

TenCate Avoids Data Domain Forklift Upgrade by Opting for an ExaGrid System

Case Study: TenCate Download this Customer Case Study Now.

It’s great working with the same person all the time who’s knowledgeable, understands your problem, and can fix it.

Jayme Williams, Sr. Systems Engineer

The Old Globe Theatre Replaces Straight Disk with ExaGrid

Case Study: The Old Globe Theatre Download this Customer Case Study Now.

ExaGrid’s support has been fantastic.  During the installation, our ExaGrid engineer walked me through the system and taught me about the ins and outs of the system, so I had a high level of comfort with it.  Ongoing support has been terrific.

Dean Yager, IT Manager

Thomas & King Serves Up Improved Backups with ExaGrid

Case Study: Thomas & King Download this Customer Case Study Now.

"Not only has ExaGrid's product worked as promised, but the technical support team is top-notch. The staff is very knowledgeable and I can count on them to stand behind their product."

Jonathan DeMesserman, Manager of Infrastructure Services

Township High School District 113 Opts for Scalability, Selects ExaGrid over Data Domain

Case Study: Township High School District 113 Download this Customer Case Study Now.

Our ExaGrid support engineer is absolutely fantastic.  He’s easy to reach and really knows his way around the ExaGrid system.  He also knows Backup Exec inside and out, which has been an enormous help to us.

Ronald Kasbohm, Director of Technology

Medical School Chooses ExaGrid Over Other Backup-to-Disk Options

Case Study: University at Buffalo Download this Customer Case Study Now.

To me, support is critical, and ExaGrid delivers some of the best support in the business.

Eric Warner, Assistant Director of Medical Computing

Law Firm Selects Cost-Effective ExaGrid System for Faster Backups, Better Disaster Recovery

Case Study: von Briesen Download this Customer Case Study Now.

ExaGrid’s customer support has been excellent. We don’t have any other product in our datacenter that comes with a support model like ExaGrid’s, where we get a dedicated support engineer who is knowledgeable and proactive. There’s a deep level of expertise in ExaGrid’s customer support center.

Scott Timmerman, Senior IT Manager

VW Credit, Inc. Drives Better Backups with ExaGrid

Case Study: VW Credit, Inc. Download this Customer Case Study Now.

We've been very impressed with customer support. We have a dedicated support engineer who is very responsive, and on the occasions we've had to talk to other members of the support staff, we've found them knowledgeable, helpful and proactive. We couldn't ask for anything more from support.

Dean Bolton, Network Systems Engineer

ExaGrid and Veeam Combination Delivers Seamless Backup Solution for Library System

Case Study: Weber County Library System Download this Customer Case Study Now.

ExaGrid’s customer support is among the best in the business.

Scott D. Jones, Technology Director

Webster Central School District Adds up Cost Savings with ExaGrid Disk-Based Backups

Case Study: Webster Central School District Download this Customer Case Study Now.

Our support engineer is wonderful.  He’s always on top of things and he’s easily accessible if I have a question or issue.

Quentin Spiegel, Senior Network Technician

Williamson Medical Replaces EMC Data Domain with ExaGrid for Speed and Reliability

Case Study: Williamson Medical Download this Customer Case Study Now.

With ExaGrid, we have one assigned support engineer who has worked with us throughout the entirety of our project. Our support engineer is an extension of our own IT staff. It’s nice to know customer support on a first-name basis as well as be able to count on them to be experts at what they’re working on. I’ve noticed that the engineering staff we deal with doesn’t have the turnover like other vendors – it seems like a very stable team and company.

Sam Marsh, Engineering Team Lead

Wink Companies Dramatically Improves Backup Times With Disk-based Backup

Case Study: Wink Companies Download this Customer Case Study Now.

Our experience with ExaGrid's customer support has been phenomenal. The team is very knowledgeable and responsive. You never have to hunt down your support rep or go through a long phone tree. There is a dedicated person for our company who knows our system and needs inside and out.

Adam Schwartzberg, Network Administrator

YCCD Selects ExaGrid Over Data Domain for Faster Backups in Virtualized Environment

Case Study: Yuba Community College District Download this Customer Case Study Now.

We don’t have backup experts on staff here, so it’s great to know that we can count on ExaGrid support when we need it.

Patrick Meleski, Database Administrator