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Operations and Logistics Analyst

Operations and Logistics Analyst

LOCATION: Marlborough, MA



This highly visible position, reporting directly to the Global Logistics Manager is responsible for a range of functions in support of global logistics and operations to meet internal and external customer demands.



  • Facilitate inbound and outbound logistics operations, such as transportation, warehouse activities, and logistics quality management
  • Package and ship CRU’s (Customer Replaceable Units) to global 3PL stocking facilities
  • Dispatch spare parts from global stocking facilities in order to meet service level agreements
  • Manage the reverse logistics for ExaGrid’s appliance trade in program
  • Act as the Shipping & Receiving Manager for ExaGrid’s corporate headquarters
  • Manage decommissioned electronics recycling program
  • Process component RMA’s with contract manufacturers and component OEMs
  • Organize, inventory, package, and ship field returns back to manufacturers for warranty replacements
  • Keep ExaGrid’s receiving area clean and organized
  • Coordinate and track Engineering Failure Analysis returns
  • Prepare domestic and international shipping documentation such as commercial invoices, shippers export declarations, certificates of origin, packing slips, etc.
  • Maintain weekly shipping logs for key ExaGrid stakeholders
  • Work with resellers and distributors’ logistics providers for fulfillment of routed outbound orders
  • Execute on all hardware-related Customer Support tasks assigned through Salesforce
  • Resolve problems concerning transportation, logistics systems and customs delays
  • Participate in carrier qualification, selection and performance evaluation
  • Monitor and report on Operations and Logistics based KPIs
  • Maintain accurate inventory tracking of spare parts and FGI at the Marlborough location
  • Maintain databases(s) of logistics information
  • Perform other related duties, as assigned



  • Bachelor’s degree (areas such as logistics, business, finance, supply chain is preferred), or years of experience equivalent
  • At least 2 years of experience working with global logistics, hardware operations, 3rd party warehousing and inventory management
  • Strong attention to detail
  • Energetic, self-motivated personality
  • Ability to handle heavy workload with competing deadlines
  • Working knowledge of Microsoft Office, relational databases and ERP systems (e.g. Salesforce)
  • Possess effective verbal and written communication skills
  • Able to lift heavy objects from time to time


Contact Information:
For immediate consideration, please apply online: email resume.

Applications received by postal mail or fax will NOT be accepted
PLEASE…No Agencies, Contractors or Consultants