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Customer Success Story

Customer Success Story

Central San is Set for Growth with Scalable ExaGrid-Veeam Solution

Customer Overview

Central Contra Costa Sanitary District (Central San) is a special district of the State of California. Special districts are local public agencies formed by residents of a community to provide specific services with a mission to promote efficient, economical, and responsive public services. The services of Central San include hazardous waste disposal, treatment plant tours, and ensuring environmental compliance to keep pollutants out of the water.

Key Benefits:

  • ExaGrid’s scalability key for future growth planning
  • ExaGrid support delivers technical expertise and peace of mind
  • Seamless integration between ExaGrid and Veeam
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"ExaGrid was easy to set up and our assigned support engineer was a fantastic resource. He not only walked us through set up, but he also explained the entire process and answered all our questions. He suggested best practices and installed upgrades for us. And the ExaGrid appliance itself has been completely hassle-free, unlike some other solutions that required a lot of hands-on intervention."

Brad Carchidi, System Administrator

Central San opts for ExaGrid to Prepare for Future Growth

Central Costa County Sanitary district (Central San) was established in 1946 to form a sanitary district for areas of central Contra Costa County in California. At the time, it served a community of about 15,000 and treated about 4.5 million gallons of water daily. Today, Central San collects and cleans more than 13 billion gallons of wastewater per year for nearly 500,000 residents and more than 15,000 businesses on over 3,000 parcels in central Contra Costa County.

Enormous changes have occurred since the district’s beginnings in 1946 as a small agency serving a rural area. Population growth and service area expansion, combined with advancements in processes and technologies used to collect and treat wastewater, are compounded by increased environmental awareness and stricter water quality standards. What hasn’t changed is the district’s dedication to protecting public health and the environment.

Central San provides a critical function for its community, and as the system administrator for the district, Brad Carchidi serves an equally important function in his role. With the benefit of hindsight, Carchidi is well aware of the need to be prepared for the future. He says that is one of the reasons the agency brought ExaGrid Tiered Backup Storage into their IT environment.

“We wanted a more robust, future-ready backup storage solution—a system that gave us much more functionality than our legacy solution. We had been using a couple of run-of the-mill products, including Synology tape backups. We needed a solution that could grow with us, and something that offered flexibility,” he says.

Industry-Leading Support Uniquely Sets ExaGrid Apart From Others

“ExaGrid was easy to set up and our assigned support engineer was a fantastic resource. He walked us through installation, explaining the entire process, and answered all our questions. He suggested best practices and installed upgrades for us. And using the ExaGrid appliance itself has been completely hassle-free, unlike some other solutions that required a lot of hands-on intervention,” said Carchidi. “There will always come a time when you’re going to need extra assistance. It doesn’t matter how good the product is, having that support is crucial.”

ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customers never have to repeat themselves to various support staff, and issues get resolved quickly.

ExaGrid Security Features Offer Peace of Mind

Security is top of mind for every IT organization and Central San is no different. Serving a constituency as large as Contra Costa County means the agency needs to be vigilant and proactive in their approach to securing their data.

“Every user that has access to the ExaGrid system is set up with 2FA [two-factor authentication], which is very easy to set up on ExaGrid,” says Carchidi. “There’s also role-based access that is key to security, and it’s just been a rock for us. We’ve had no problems.”

The district’s retention policy is open-ended, meaning they keep everything forever. ExaGrid can help them manage not only their data retention but equip them with the ability to quickly recover in the event of a ransomware attack.

ExaGrid appliances have a network-facing disk-cache Landing Zone where the most recent backups are stored in an undeduplicated format for fast backup and restore performance. Data is deduplicated into a non-network-facing tier called the Repository Tier, for longer-term retention. ExaGrid’s unique architecture and features provide comprehensive security including Retention Time-Lock for Ransomware Recovery (RTL), and through the combination of a non-network-facing tier (tiered air gap), a delayed delete policy, and immutable data objects, backup data is protected from being deleted or encrypted. ExaGrid’s offline tier is ready for recovery in the event of an attack.

“ExaGrid gives me peace of mind,” Carchidi says. “It’s always there, always humming away, always doing its thing. It makes my job easier. And the fact that ExaGrid and Veeam are so tightly integrated and combine to exponentially increase dedupe ratios is just icing on the cake.”

ExaGrid-Veeam Solution Offers Fast Backups and Restores

Central San manages a physical network separately from their virtual network. The integration between ExaGrid and Veeam was a key factor in selecting ExaGrid.  “Our environment is set up with two different networks. One of them has to be physical, but we also have many more virtual servers,” said Carchidi. “It’s pretty darn seamless. I was impressed by how much the two talk to each other and work so well with each other,” he said.

Carchidi backs up Central San’s data on a daily, weekly, and monthly and is impressed that some of these backup jobs take less than an hour, and all backups are completed within the desired window. ExaGrid writes backups directly to a disk-cache Landing Zone, avoiding inline processing and ensuring the highest possible backup performance, which results in the shortest backup window. Adaptive Deduplication performs deduplication and replication in parallel with backups for a strong recovery point (RPO). As data is being deduplicated to the repository, it can also be replicated to a second ExaGrid site or the public cloud for disaster recovery (DR).

As System Administrator, Carchidi has overall responsibility for backups, retention, and restore if it’s ever needed. “Veeam SureBackup ensures that restores will work and it’s very quick. Restoring files is even easier,” he said. ExaGrid and Veeam can instantly recover a file or VMware virtual machine by running it directly from the ExaGrid appliance if a file is lost, corrupted or encrypted or the primary storage VM becomes unavailable. This instant recovery is possible because of ExaGrid’s Landing Zone – a high-speed disk cache on the ExaGrid appliance that retains the most recent backups in their complete form. Once the primary storage environment has been brought back to a working state, the VM backed up on the ExaGrid appliance can then be migrated to primary storage for continued operation.

ExaGrid and Veeam

Veeam’s backup solutions and ExaGrid’s Tiered Backup Storage combine for the industry’s fastest backups, fastest restores, a scale-out storage system as data grows, and a strong ransomware recovery story—all at the lowest cost.

About ExaGrid

ExaGrid provides Tiered Backup Storage with a unique disk-cache Landing Zone that enables fastest backups and restores, a Repository Tier that offers the lowest cost for long-term retention and enables ransomware recovery, and scale-out architecture which includes full appliances with up to 6PB full backup in a single system.

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