Faster Backup Times, Less Time Spent on Management and Administration
According to Kelly, since installing the ExaGrid system, FORMA’s backup windows have been significantly reduced. “Our backups start on Friday nights at 10:00 p.m. and they used to run into Monday morning. Now, they still start off at the same time, but they’re totally completed by Saturday morning at 7:00 am. That’s a huge change for us,” he said. “We don’t have to worry about our backup windows anymore.” Kelly said he spends far less time managing and administering backups with the ExaGrid system.
“The ExaGrid system is so easy to manage. I like the Web interface because it’s intuitive and it gives me all the information and reporting I need. I used to spend hours managing tape. Having the ExaGrid system in place probably saves me a half a day or more of administration time alone each week,” he said.
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customer’s never have to repeat themselves to various support staff, and issues get resolved quickly.
“ExaGrid’s customer support has been fantastic. If you’re having a backup issue, the last thing you need to do is send an email a message and wonder if it’s going to be read or sit in a queue to wait to talk with someone. Our support engineer is knowledgeable and easy to reach,” said Kelly. “I know if I’m having any sort of issue, I can call into ExaGrid and get an experienced engineer on the phone right away.”