ExaGrid Support Helps GCC Configure DR Site
GCC recently set up a remote site for disaster recovery, using ExaGrid with Veeam. “We’re in the process of building a disaster recovery center. We bought a new ExaGrid appliance and took it down to the site, turned it on, and my ExaGrid support engineer took care of the configuration. I’m not an expert in configuring the system, so he made sure it was done right, and then showed me how to get Veeam to work with it,” said Cody. “At this point, we’re backing up 10 of our extremely critical servers each night to our ExaGrid system at the DR site, which is 42 miles away. So far, we haven’t had to restore any data, but I’ve tried some test restores and it works really well.
“I feel more secure now that we’ve established a DR site. I’m confident that if we had a disaster, we could recover critical machines. Knowing that Veeam would be able to back up an entire virtual machine and bring it back in a form that we could start up on another host gives me a feeling of security that I didn’t have before,” said Cody.
ExaGrid and Veeam can instantly recover a file or VMware virtual machine by running it directly from the ExaGrid appliance in the event that the file is lost, corrupted or encrypted or the primary storage VM becomes unavailable. This instant recovery is possible because of ExaGrid’s Landing Zone – a high-speed disk cache on the ExaGrid appliance that retains the most recent backups in their complete form. Once the primary storage environment has been brought back to a working state, the VM backed up on the ExaGrid appliance can then be migrated to primary storage for continued operation.
“ExaGrid’s customer support team is excellent,” said Cody. “As an IT person, I have so many systems that I manage, so I place high value on quality support; that’s invaluable to me, and ExaGrid’s support is the best I’ve seen.”
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customer’s never have to repeat themselves to various support staff, and issues get resolved quickly.