Scalable System is “Effortless” to Manage
Bradshaw has found that his assigned ExaGrid support engineer is helpful with everything from system maintenance to configuring a new appliance when IT Tralee recently scaled its system due to data growth. “Our support engineer reaches out to us whenever there’s a firmware upgrade, and has either guided us through the upgrade or done it for us remotely. Whenever we’ve had a question or an issue, he’s responded quickly, and he recently helped us to add a new appliance to our existing system. It’s been a great relationship so far,” said Bradshaw.
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customer’s never have to repeat themselves to various support staff, and issues get resolved quickly.
“Switching to ExaGrid has made my job so much easier! The system’s web interface is straightforward, which makes it effortless to manage. It works so well that I don’t have to worry about our backups anymore. I no longer have to travel to a tape library, or worry about the environmental conditions of where our data is stored, such as a change in humidity or temperature that could damage our tapes,” Bradshaw said.
The ExaGrid system can easily scale to accommodate data growth. ExaGrid’s software makes the system highly scalable – appliances of any size or age can be mixed and matched in a single system. A single scale out system can take in up to a 2.7PB full backup plus retention at an ingest rate of up to 488TB per hour.