Proactive ExaGrid Support Keeps System “One Step Ahead”
Tshisevhe appreciates the level of support that ExaGrid provides. “Our assigned ExaGrid support engineer has been very helpful and willing to teach best practices about ExaGrid as I was new to the product when it was first installed. Even when I have had many questions, he has always been patient, and is very knowledgeable and professional. He is also proactive and makes sure that our firmware is up to date, and I am grateful for that and feel that we are always one step ahead in terms of protecting our backup environment” he said. “One of best advantages of using ExaGrid is its Retention Time-Lock feature which also gives peace of mind about our data protection.”
ExaGrid appliances have a network-facing disk-cache Landing Zone Tier (tiered air gap) where the most recent backups are stored in an undeduplicated format for fast backup and restore performance. Data is deduplicated into a non-network-facing tier called the Repository Tier, where recent and retention deduplicated data is stored for longer-term retention. The combination of a non-network-facing tier (virtual air gap) plus delayed deletes and immutable data objects guards against the backup data being deleted or encrypted. ExaGrid’s offline tier is ready for recovery in the event of an attack.
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customer’s never have to repeat themselves to various support staff, and issues get resolved quickly.