ExaGrid Support Is ‘A Step Above’
In addition to shorter backup windows and quicker restores, one of the reasons Cutrer chose to install ExaGrid at Nucor Steel Jackson is its high-quality customer support. “ExaGrid Support is a step above the rest, and that was one of the main reasons that I decided to work with the product again. I like ExaGrid’s approach to customer support where I’m able to work consistently with an assigned engineer, someone I can reach out to directly to get the assistance I need. My ExaGrid support engineer knows my environment and understands what I am trying to do. I don’t see that level of support very often in the IT industry. ExaGrid’s technology is great, but it’s the customer support that makes such a huge difference in the experience of using the product.”
Cutrer likes the simplicity of managing the ExaGrid system and finds that the reliability of the system gives him confidence on a professional level. “ExaGrid’s reporting is much easier to keep track of. The Data Domain daily report was pages long and cumbersome to review as it didn’t highlight what needed to be addressed. ExaGrid reports what is happening in a single- pane view. It only takes a quick glance to know if everything is working properly. I don’t worry about the health of my backups anymore and I can answer confidently when my manager or an auditor asks about our backup processes. I know that our data is safe and secure.”
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customers never have to repeat themselves to various support staff, and issues get resolved quickly.