Firm Saves Time and Money with ExaGrid
Russ Hoffacker, a consultant with Tribridge, a Tampa-based IT consulting firm, helped install the ExaGrid system and continues to work with the system today. Hoffacker said that the ExaGrid system was easy to install, and the firm’s IT department is saving a considerable amount of time on management and administration.
“Installing the ExaGrid system was surprisingly simple. There’s always some kind of technical challenge or hurdle to jump through during an installation but not with the ExaGrid. It was extremely straightforward and took no time at all. We just set it up and put it on autopilot,” he said. “The firm is also saving a lot of time on management and administration now that we don’t have to deal with tape. Before, we spent a lot of time setting up backup jobs, checking them and rescheduling jobs because they didn’t run properly. We were probably spending half a day on Monday and another five hours later in the week on other maintenance. Now, we spend about 15 minutes a week on management, and we don’t have to transport tapes back and forth from our co-location facility.”
The firm has also been able to significantly reduce the cost of its backups with ExaGrid. In addition to the hours saved on maintenance, Trenam Law had been spending $200 per month for offsite tape storage along with the cost of the tapes themselves.
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customers never have to repeat themselves to various support staff, and issues get resolved quickly. “ExaGrid’s customer support team has been wonderful. They’re always responsive and knowledgeable, and I know I can look to them when I have a question,” said Jones.