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ExaGrid Customer Support Team

ExaGrid Customer Support Team

ExaGrid prides itself on its unique and innovative customer support model.

Each customer is assigned a senior level 2 technician and work consistently with that same technician. The technician builds long-term knowledge of the customer’s environment and becomes a valuable consultative resource.

Instead of a general support pool that requires support reps to understand 20+ backup applications, ExaGrid’s level 2 techs are experts on two to three backup applications and are only assigned to customers that have those backup applications.

Our backup technicians are trained weekly on backup applications, ExaGrid’s product, and proactive support.

ExaGrid’s technical support teams are located in the associated customer geography – North America, EMEA, Asia Pacific – and are comprised of the best backup support staff in the industry.

Talk to us about your needs

ExaGrid is the expert in backup storage—it’s all we do.

Request Pricing

Our team is trained to ensure that your system is properly sized and supported to meet your growing data needs.

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Talk with One of Our System Engineers

With ExaGrid’s Tiered Backup Storage, each appliance in the system brings with it not only disk, but also memory, bandwidth, and processing power—all the elements needed to maintain high backup performance.

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Schedule PoC (Proof of Concept)

Test ExaGrid by installing it in your environment to experience improved backup performance, faster restores, ease of use, and scalability. Put it to the test! 8 out of 10 who test it, decide to keep it.

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