Npaj los tham nrog ib tug System Engineer?

Thov sau koj cov ntaub ntawv thiab peb yuav hu rau koj los teeb tsa kev hu. Ua tsaug!

Kev Pabcuam Kev Lag Luam

Kev Pabcuam Kev Lag Luam

ExaGrid tau hnov ​​​​nws cov neeg siv khoom ntxhov siab nrog "kev" kev txhawb nqa kev lag luam thiab tsim txoj hauv kev tshiab rau kev txhawb nqa cov neeg siv khoom. Tshawb nrhiav seb yog vim li cas 99% ntawm ExaGrid cov neeg siv khoom nyob ntawm peb qhov kev saib xyuas thiab txhawb nqa txhua xyoo.

ExaGrid Ntiaj Teb Kev Txhawb

ExaGrid txhawb nqa ntau txhiab lub koom haum thoob ntiaj teb hauv ntau dua 80 lub teb chaws. ExaGrid Kev Pabcuam Cov Neeg Siv Khoom yog qhov tshwj xeeb vim tias peb txhua tus engineers txhawb nqa yog ExaGrid cov neeg ua haujlwm, thiab peb muaj cov kws tshaj lij kev txhawb nqa nyob hauv txhua cheeb tsam (Americas, EMEA, Asia Pacific, Latin America) uas hais ntau hom lus hauv zos.

Cov khoom siv ExaGrid tau ntawv pov thawj hauv ntau pua lub tebchaws. ExaGrid tau faib cov khoom seem thoob ntiaj teb kom tso cai hloov pauv cov khoom ua tsis tau zoo xws li disk drives, khoom siv hluav taws xob, thiab lwm yam. ExaGrid systems muaj xws li RAID 6 nrog ib tug spare tsav thiab dual fais fab khoom siv nyob rau hauv txhua yam khoom yog li ntawd yog hais tias ib tug tivthaiv tsis ua hauj lwm, lub system tseem ua hauj lwm. Tag nrho cov khoom hloov pauv yog kub swappable thaum lub kaw lus nyob hauv ntau lawm.

ExaGrid muab:

  • Ib tug muab qib 2 technical support engineer rau txhua tus neeg siv khoom, uas ua kom koj ua haujlwm tsis tu ncua nrog tib theem 2 engineer. Tsis tas li ntawd, tsis muaj qib 1 thev naus laus zis uas coj koj los ntawm "cov hauv paus." Koj ua haujlwm ncaj qha nrog tus kws tshaj lij, qib 2 tus kws tshaj lij.
  • Txhua theem 2 engineer yog tus kws tshaj lij ntawm ob mus rau peb daim ntawv thov thaub qab. Qhov no yog qhov zoo dua li txoj hauv kev ib txwm muaj qhov twg txhua lub thev naus laus zis yog tus kws tshaj lij uas sim txhawb 20+ cov ntawv thov sib txawv. ExaGrid txoj hauv kev ua kom ntseeg tau tias peb cov kws tshaj lij kev txhawb nqa muaj qhov tob tob ntawm kev paub txhawm rau pab txhawb koj zoo tshaj plaws, thiab qib 2 tus kws tshaj lij uas paub txog koj daim ntawv thov thaub qab tau muab rau koj.
  • ExaGrid muaj pab pawg pab txhawb nqa hauv North America, Europe, Asia Pacific, thiab Latin America uas hais ntau hom lus hauv zos.
  • Tshaj li 90% ntawm ExaGrid cov neeg siv khoom tau xa lawv cov ntawv ceeb toom thiab lub tswb rau ExaGrid cov kev qhia txog kev noj qab haus huv. ExaGrid feem ntau txheeb xyuas cov teeb meem muaj peev xwm ua ntej tus neeg siv khoom ua thiab ua kom ncav cuag.
  • ExaGrid muaj cov khoom seem thoob ntiaj teb thiab, yog tias cov khoom ua tsis tiav, yuav xa cov khoom hloov pauv los ntawm huab cua hnub ua haujlwm tom ntej. Cov neeg siv khoom tuaj yeem hloov tag nrho cov khoom ntawm lawv tus kheej vim cov khoom siv muaj cov khoom siv rov ua dua tshiab nrog cov tsav tsheb thiab cov khoom siv hluav taws xob rov ua dua. Yog tias cov khoom ua tsis tiav, cov tshuab ua haujlwm ua haujlwm thiab cov neeg siv khoom tuaj yeem hloov cov khoom ua tsis tau zoo hauv kev ua haujlwm ua haujlwm.
  • Cov neeg siv khoom ua lawv tus kheej kev teeb tsa nrog kev txhawb nqa los ntawm ExaGrid. Cov neeg muas zaub khib cov khoom siv thiab tom qab ntawd ua haujlwm nrog ExaGrid ntawm xov tooj thiab / lossis WebEx. Ib qho kev teeb tsa raug siv li ntawm 30 feeb thiab 3 teev, nyob ntawm qhov chaw. Vim qhov yooj yim ntawm installation, nws yog dawb; ExaGrid tsis them rau nws, txuag nyiaj txiag muaj txiaj ntsig rau cov neeg siv khoom. Tsis tas li ntawd, qhov no tiv thaiv IT kev ruaj ntseg thiab kev noj qab haus huv txaus ntshai ntawm cov kws tsim khoom los ntawm qhov chaw mus rau hauv cov neeg siv khoom ib puag ncig.
  • ExaGrid tsub ib feem pua ​​​​ntawm cov nqi them rau cov khoom siv, tsis zoo li cov neeg muag khoom feem ntau uas them ib feem pua ​​​​ntawm daim ntawv teev nqi txawm tias tus neeg siv khoom tau them li cas.
  • ExaGrid tus txij nkawm txhua xyoo suav nrog txhua txoj kev xaiv; tsis muaj tus nqi zais - tam sim no lossis yav tom ntej. Cov neeg muag khoom feem ntau them nyiaj cais rau ntau qhov kev xaiv no. ExaGrid tu thiab kev txhawb nqa suav nrog:
    • Kev pab dawb installation
    • Muab qib 2 txhawb nqa engineer paub hauv koj daim ntawv thov thaub qab
    • Kev them nyiaj yug email thiab xov tooj
    • Hnub ua hauj lwm tom ntej cua hloov ntawm tej yam ua tsis tau tejyam
    • Tsis them nyiaj rau cov khoom kho vajtse ua tsis tau
    • Kev tshaj tawm txog kev noj qab haus huv thiab kev ceeb toom ua ntej
    • Tsis muaj nqi rau cov ntsiab lus tso tawm
    • Tsis tau them nqi rau tag nrho version software (feature) tso tawm
    • Evergreen qauv ntawm kev txhawb nqa txhua yam khoom siv ntawm tus qauv kev saib xyuas thiab kev txhawb nqa tus nqi, tsis hais lawv lub neej.

Cov txheeb cais hais tias nws tag nrho nrog 99% ntawm cov neeg siv khoom ntawm kev txhawb nqa txhua xyoo thiab kev saib xyuas. ExaGrid kuj zoo siab rau peb +81 Net Promoter Score (NPS). Peb txhawb kom koj nyeem qhov peb cov neeg siv khoom tau hais txog ExaGrid txoj kev txhawb nqa kev lag luam no.

Tham nrog peb txog koj cov kev xav tau

ExaGrid yog tus kws tshaj lij hauv kev khaws cia-nws yog txhua yam peb ua.

Thov Tus Nqi

Peb pab neeg tau txais kev cob qhia los xyuas kom meej tias koj lub cev muaj qhov loj me thiab txhawb nqa kom tau raws li koj cov ntaub ntawv xav tau.

Tiv tauj peb rau tus nqi »

Tham nrog ib tug ntawm peb System Engineers

Nrog ExaGrid's Tiered Backup Storage, txhua yam khoom siv hauv lub kaw lus nqa nrog nws tsis yog disk nkaus xwb, tab sis kuj nco, bandwidth, thiab lub zog ua haujlwm - tag nrho cov ntsiab lus xav tau los tswj kev ua haujlwm siab.

Teem caij hu »

Teem caij pov thawj ntawm lub tswv yim (POC)

Ntsuam xyuas ExaGrid los ntawm kev txhim kho nws hauv koj ib puag ncig kom paub txog kev ua haujlwm tau zoo dua qub, rov qab sai dua, siv yooj yim, thiab ua kom muaj peev xwm. Muab tso rau qhov kev sim! 8 ntawm 10 leej twg sim nws, txiav txim siab khaws cia.

Teem caij tam sim no »