‘Amazing’ Customer Support Lives Up to Claims by Sales Team
Mullen has been impressed with the level of customer support that ExaGrid provides. “We’ve received amazing support, which was an important factor in purchasing our ExaGrid system. The claims that were stated by the ExaGrid sales team were actually delivered by ExaGrid Customer Support, which is very rate to see,” he said.
“Our assigned support engineer gave us insight into best practices in setting up our ExaGrid system in a secure fashion and also in how to best leverage how ExaGrid integrates with Veeam. He has also helped us resolve issues with not only our ExaGrid appliance but also with our network itself, which save my team hours of research that we would’ve needed to diagnose and fix the issue.”
Mullen also appreciates how easy it is to manage multiple ExaGrid appliances on a single pane of glass. “I am able to log into on UI interface where I can mange all of my ExaGrid appliances where I can find reporting and also look into any upgrades we may need. From a vulnerability standpoint, it is also much more efficient as I can also manage any security issues from that one UI instead of logging into 10 NAS devices and updating the BIOS,” he said.
“I highly recommend ExaGrid, not only for security that it offers, but for the speed in which it processes, and the peace of mind that you’ll have once you have the product in place due to the support that you’ll receive from an expert team. I can’t say enough good things about ExaGrid Customer Support – everyone over there has been really engaging and easy to work with,” said Mullen.
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customer’s never have to repeat themselves to various support staff, and issues get resolved quickly.