Streamlined Management Interface, Solid Hardware Platform, Top-notch Customer Support
Goodwin said that managing the ExaGrid system is simple and straightforward thanks to its intuitive interface and assigned customer support engineer.
“The ExaGrid system is one of the easiest solutions to manage in our entire datacenter. The interface is simple to understand, and it gives me all the information I need to monitor the system in one central location,” he said.
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customer’s never have to repeat themselves to various support staff, and issues get resolved quickly.
“The ExaGrid has been a very solid system, and it’s built with quality hardware. With our old solution, it seemed as though we were replacing hard drives every three or four months. We’ve had the ExaGrid system up and running for several years now, and we’ve only had to replace a hard drive and a cache battery,” said Goodwin. “Also, customer support has been fabulous. I love having an assigned support engineer who knows me and knows our installation. If I have a question or concern, I just email him and ten minutes later he jumps on a Webex to investigate the issue.” Goodwin said that installing the ExaGrid system was the right choice for the hospital’s environment. “The ExaGrid system slid right into our existing infrastructure and immediately delivered the scalability, performance, data deduplication, and ease of use we needed,” he said. “It’s a quality solution backed by incredible customer support, and we’ve been extremely pleased with the product.”