Faster Backups, Reduced Administration
Prior to installing the ExaGrid system, Mazars’ backups were running as long as 14 hours per night in its New York City office. Now, that same backup job runs just a couple of hours. In other satellite offices, backups that were running for four hours have been reduced to just an hour. “Our backup jobs are faster and run more consistently and reliably than they did with tape, Richards said. “It also takes far less staff time to manage the system. Other than just checking to make sure things are running smoothly, there’s not much to do on a daily basis. The reduced administration time, coupled with the fact that we’ve been able to eliminate tape and tape drive purchases from our budget, makes for a fantastic ROI.”
The ExaGrid system was designed to be easy to set up and operate. ExaGrid’s industry-leading level 2 senior support engineers are assigned to individual customers, ensuring they always work with the same engineer. Customers never have to repeat themselves to various support staff, and issues get resolved quickly.
“The ExaGrid system is easy to use, and it really takes user error out of the equation, especially compared to tape. With tape, there were times when the person responsible for backup would forget to change the tape or the vault would go bad. We were also constantly servicing the units,” he said. “Those factors are no longer in the equation because there are no more vaults being used, and there’s virtually no user intervention required. Our backups run smoothly and successfully each and every night.”
Installing the ExaGrid system was simple and straightforward, Richards said. “Setting up the ExaGrid system was a breeze. We followed some simple instructions, and then our ExaGrid support engineer took over and did most of the configuration work for us,” he said. “Our support engineer is fantastic. He’s easy to get in touch with by phone or email, and he’s very knowledgeable about the product. We’ve been very happy with support.”